The smartest brands are being built right here

Launching Empathy Lab in North America

Feb 17, 2026

Ben Hall, VP, Go-To-Market, North America

Building a brand used to take time. An amazing team, a clear strategy, and 18 months of work. Now? Your brand needs to think as fast as your customers do.

Here's what's changed: the AI agents being built in North America right now are setting the bar for what brands can be. The companies that figure this out first, and get it right, will define the next decade.

That's why we're launching Empathy Lab North America today.

Because here's the problem: most of the people building AI don't understand brands. And most of the people who understand brands don't understand AI.

We do both.

When we launched Empathy Lab a year ago, we set out to prove that the true power of AI isn't automation, it's elevation. That technology can help brands be more, not less human. We did. Now we're bringing that to North America to help you build a brand that can think at scale and still have a soul.

We build AI that learns fast and adapts in real time. But we also understand that smart technology without creative thinking is just expensive automation.

So, we bring together strategy, data, creativity and engineering to build brands that actually think, not just talk. We move fast without breaking things. Things like trust, security or your promise to the customer.

What does that look like? Orchestration, not automation. Personalization that doesn't feel creepy. AI that makes your creative better, not blander. Technology that disappears so the human connection can shine through.

The best brands won't be the ones with the most powerful AI. They'll be the ones where you can't tell where the technology stops and the human touch begins.

Who's building that future with you?

 

Read the press release to get the full story.

 

Follow us on LinkedIn for more.

 

 

Contributor in this article

Ben Hall
VP, Go-To-Market, North America
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