Account Director

Empathy Lab, a leading agency that provides digital strategy and execution to Fortune 500 companies and fast-growth organizations, is looking to grow its elite team. Empathy Lab has deep expertise in creating broadband video, ecommerce and community-driven experiences and is known for its innovative primary research activities designed to provide deep insights into the hearts and minds of the target end-user. We are a leader in the media, entertainment, and eCommerce space, providing digital strategy and services to companies including Sony, Comcast, Clarins, Rogers Communications, Liberty Global, WWE, NBC Universal, David’s Bridal, the American Red Cross, and many others.

 In 2010, Empathy Lab was identified by Inc. Magazine as one of the fastest growing private companies in the U.S. In addition, we were also named the 19th fastest growing company in the Philadelphia region as well as the #105th fastest growing company in Advertising and Marketing nationwide.

We are currently seeking Account Directors to join our Philadelphia area team of professionals. Our ideal candidates will have functioned as an interactive Account Director in an agency environment with at least 7 years of account management experience and 2 years experience operating in a relevant leadership capacity.  Candidates must have a proven history of applying insightful strategy development and exceptional management skill to client work. A passion for brands, technology, business, innovation, people, measurement, success, and collaboration is paramount. The successful candidate must possess the ability to identify ideas and create opportunities for our clients and have a natural ability to guide them and our growing team down the right path.

Position Responsibilities:

This position has two key areas of responsibility designed to work collaboratively to accelerate the growth of 1) our clients 2) our agency. 

Client-Facing Responsibilities include:

Responsibilities include:

  • Leading the team as the expert digital marketing partner within the client’s organization
  • Acting as overall client and inter-agency marketing owner and plan leader
  • Creating compelling customer value propositions and digital marketing strategy
  • Using strong communication skills to build effective relationships
  • Collaborating on common goals with client’s product and marketing teams as well as each of their respective external alliance partners, agencies and other vendors
  • Further integrating our suite of digital, interactive solutions and services
  • Leading development of communication strategy and messaging plans
  • Collaborating on the development of measurement and metrics plan as needed
  • Working with our Executive Leadership Team Client Engagement Lead to build relationships and grow a new business pipeline within the client's organization
  • Implementing effective business practices to forecast and manage profit and loss

Agency-Facing Responsibilities include:

  • Leading our teams in developing and implementing strategic recommendations around our innovative solutions and services around our innovative solutions and services
  • Establishing a thorough knowledge and understanding of our clients’ business, goals and services
  • Managing stakeholder expectations and communication flow with the project team
  • Scoping, monitoring, and managing risk that accurately identifies and assesses scope changes and their impact to the schedule and budget
  • Working with team leads to define and document the overall scope of internal projects
  • Coordinating cross-functional internal resources

Experience, Skills, Knowledge and Abilities

  • Degree is in marketing, advertising, communications, or a related field
  • 5+ years of demonstrated experience developing and growing client relationships - strong client references are necessary
  • Proven expertise in marketing and advertising with an emphasis on interactive media, strategy and analytics
  • Creative thinking and analytical problem solving abilities
  • Strong interpersonal and communication skills
  • Sound business acumen; strategic skills; common sense
  • Solid negotiation skills
  • Track record of leadership, coaching and mentoring abilities
  • Proven ability to manage projects to successful completion, multi-task, and work within tight deadlines
  • Ability to lead a team effectively and provide direction to other members on the team
  • Key understanding and utilization of business practices including P&L experience
  • Key understanding and utilization of business practices including P&L experience

Competitive salary is commensurate with level of experience. Annual, performance-based bonus structure is in place.

Empathy Lab offers excellent benefits including medical, dental, vision, 401k, paid time off and opportunities for travel throughout the US and Europe. Empathy Lab offers professionals a chance to get their hands and heads on truly cutting-edge work. If you are one of the best and brightest in your field and you’re looking to position yourself for the future, this is a great opportunity.

For immediate consideration, please forward your resume and salary requirements.

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